Company Name: NEDBANK
Job Title: Proactive Investigator
Applications accepted until: 13th of May, 2015
Location: 135 Rivonia Road Sandton
To conduct proactive investigations in Nedbank by following forensic methodologies and to render forensic technical support to stakeholders to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.
Key Performance Areas:
Managed time and service level agreements
Manage billable hours allocated to each investigation, by capturing actual time, to ensure billable hours are accounted for.
Ensure investigation billable hours costs are recovered according to time allocation and transfer pricing agreements with stakeholders.
Mitigated risks and reduced losses
Investigate unusual and/or suspicious system events by proactively analysing alerts, take appropriate action and recommend potential solutions, process changes and/or raise awareness of modus operandi to business to prevent potential losses, and where relevant, hand over to relevant stakeholders (e.g. financial institutions, product owners, investigation units etc. ) for further action.
Prevent and/or reduce potential losses by capturing details of known and/or suspicious information on case management system to ensure future prevention and/or mitigation of risk.
Provide technical support to stakeholders by responding to, and actioning requests for analystical and forensic support to prevent losses and mitigate risks.
Built and managed stakeholder relationships
Interact with internal and external stakeholders to build and maintain mutually beneficial relationships to ensure close co-operation and exchange of information to ensure risks are mitigated.
Create awareness of criminal and/or unethical trends and modus operandi by sharing information with stakeholders through broadcasts to ensure future risks are mitigated.
Keep stakeholders updated on progress of requests for analytical and forensic support by providing verbal and written feedback to ensure needs and expectations are met.
Provided analytic and forensic support
Gain an understanding of analytical and forensic support requests from stakeholders by interacting with investigators to fully understand requirements and suggest various options and/or additional information that can be made available to fulfill stakeholder needs.
Provide analytical and forensic support to stakeholders by sourcing information and supplying relevant logs, evidence, expert advice, lifestyle audits, etc. to mitigate risks.
Advise stakeholders on how to utilise analytical and forensic information by interpreting the information to ensure accurate presentation of evidence.
Conducted proative investigations
Proactively investigate alerts by obtaining and analysing information, take corrective action and escalate to relevant stakeholders to prevent losses and mitigate risks.
Conduct root cause analysis of loss events to identify gaps in processes in order to make recommendations to improve processes and prevent re-occurrence of losses.
Identify operational and risk related issues, through pro-active investigation of unusual and/or suspicious events and make recommendations to mitigate the risk, improve processes and ensure regulatory compliance.
Monitor suspicious events and/or behaviour by responding to alerts, perusing relevant information (e.g. e-mails, telephone records, social media, lifestyle analysis, account activities etc), and conducting link analysis to detect fraudulent activities and mitigate risks.
Alert other banks of possible fraudulent transactions identified in the process of investigating alerts to prevent further potential losses.
Utilise and access various resources (e.g. Internal banking processing systems, in-house systems, Internet, Mobile phone numbers, Banking systems/products etc.) to conduct proactive investigations and report fraud.
Prepare files for safekeeping by scanning evidence (e.g. Cheques, bank statements etc.) to ensure regulatory standards for record keeping are met.
Report claims and corruption cases by completing relevant documentation to ensure provision for losses are made and regulatory requirements (e.g. Prevention and Combating of Corrupt Activities Act (PRECCA)) are met.
Update management information on relevant system (MI) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
Provide expert evidence during disciplinary enquiries and in court on how Nedbank systems and processes work in support of criminal charges against fraudsters.
Managed own Career
Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
Stay abreast of developments in field of expertise by sourcing information, conducting research and networking with counterparts during industry related forums.
Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
Share knowledge of trends and identified fraud risks with team and stakeholders during formal and informal interaction so that relevant up skilling takes place and effective handover to relevant responsible person for actioning.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
Improved processes and culture
Participate in Nedbank Culture building initiatives (eg. Barrett Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
Participate and support corporate social responsibility initiatives for the achievement of business strategy (eg.Social responsibility, Green Strategy).
Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
Contribute to combating fraud at industry level by alerting stakeholders of potential fraudulent events (e.g. alert SARS on VAT fraud) and drafting awareness material to enable the South African Banking Risk Identification Centre (SABRIC) to keep consumers informed through publications.
Participate during post mortum meetings to analyse trends and patterns and utilise learning to introduce new alerts, methodologies, approaches, and processes to prevent risks.
Relevant tertiary qualification
Diploma in Criminal Justice and Forensic Investigations or similar
Job Related Experience:
Minimum 3 years experience in a banking environment and/or conducting investigations
Conducting root cause analysis
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Managing conflict situations
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Comparing two or more sets of information
Working with a group to identify alternative solutions to a problem
Interacting with diverse people
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Interacting with various levels of management
Answering customer questions
Communicating complex information orally
Communicating complex written information
MS Office – intermediate
Nedbank policies and procedures – advanced
Business writing skills – advanced
Relevant regulatory knowledge – intermediate
Industry trends – advanced
Business Acumen – basic
Relevant software and systems knowledge – advanced
Banking knowledge – advanced
Banking procedures – intermediate
Risk management process and frameworks
Cluster specific operational knowledge – Intermediate
Nedbank vision and strategy – Intermediate
Nedbank culture – advanced
Fraud investigation methodology – intermediate
Relevant Nedbank product knowledge – basic
Technologies – intermediate
Information systems – intermediate
Managing Work (includes Time Management)
Contributing to Team Success
How to apply:
Go here to apply.
ChurverSA Fax Number: 0867672054